Our commitment to your privacy
We’re serious about protecting your personal data, and we commit to comply at all times with the latest General Data Protection Regulations. This Privacy Notice explains:
- From where we secured your personal data;
- The personal data that we collect;
- Your personal data rights;
- Your right to object to our processing your personal data and withdrawing consent;
- How and when we use that personal data;
- Whether we share your personal data with anyone else;
- For how long will we keep your personal data;
- How you can access your personal data
Personal data that we collect
The personal data that we collect in addition to that which you actively give us when contacting us may include your email address, IP address (the number that uniquely identifies a specific computer), Facebook username. We collected your personal data from you contacted us in relation to one of our products or services. We always ensure that we have a lawful basis for processing the personal data that we collect. In this case the lawful basis for processing is to perform the contract / purchase terms and conditions between us and you in order to fulfil the order(s) that you have placed with us.
Your rights in respect of your personal data
You have the right to request access to your personal data, amendments to it and for it to be deleted. Further information about those rights and who to speak with if you have any queries about our approach to processing your personal data are shown below.
How and when we use your personal data
We’re committed to using your personal data responsibly and lawfully. Here’s what we do with your personal data:
- Use it to fulfil orders you’ve placed with us (examples are bus passes and private hire)
- Use it to ensure we deal with your enquiries or comments about our services quickly and efficiently. (examples of these include complaints, insurance issues and lost property enquiries)
Any electronic data we hold is stored within the UK on our own servers. Please note we have no control as to what data third parties (e.g. Facebook, Twitter) hold or retain.
To help us to maintain the accuracy of the personal data that we hold please let us know if we hold out of date or inaccurate information about you.
Sharing your personal data
There are only a few occasions where we will share your personal data with a third party. They are:
- Where we’re required to disclose it by law – to government bodies for example.
- Between ourselves – for example to deal with a query that you may have which may involve our Customer Services team, sales order processing team, and depot operations teams.
- With our professional advisers for example our insurers, in order to complete what you have asked us to do.
- Where any purchase (e.g. a bus pass) is made by a third party for you
Retention of personal data
We use accepted standards of technology and security to protect your personal data. Our ‘retention policy’ as to the types of data we keep and the length of time we keep it is as follows:
Data relating to Bus Pass orders, Private Hire and Customer Comments – Customer contact details including postal address, email address, contact phone numbers, date of birth, IP Address, photographs for ID purposes where relevant will be kept for two years from the date of the last contact
Data relating to insurance accidents and any criminal activity – Customer contact details including postal address, email address, contact phone numbers, date of birth, IP Address, photographs for ID purposes where relevant, vehicle details (where relevant), any CCTV and data to meet legal requirements and keep records for any future queries we will retain information on the specific accident or incident indefinitely
If you would like us to delete your data and we don’t have a lawful reason to retain it you can make a deletion request by emailing us at email@example.com or writing to us at The Bus Garage, Wetmore road, Burton upon Trent. DE14 1QL.
How you can access your personal data
You can ask us for a copy of the personal data that we hold on you by emailing us at firstname.lastname@example.org or writing to us at The Bus Garage, Wetmore road, Burton upon Trent. DE14 1QL. We’ll ask you for copies of two types of approved identity in order to process your request (such as a passport and driving licence). You can also ask us to make corrections to data you consider to be inaccurate by emailing us at email@example.com or writing to us at The Bus Garage, Wetmore road, Burton upon Trent. DE14 1QL.
We use social buttons such as Twitter and Facebook to share or bookmark pages on our site or email updates. Those sites may collect information about your internet activity, including if your visit to our site (even if you don’t click on the button if you’re logged on to their site). You should check the privacy and cookies policy of each of these sites to see how they use your information and find out how to opt out and delete such information.
You can manage cookies. For more information please visit www.aboutcookies.org/ . If you want to block all cookies all the time you can set your computer preferences to do so.
Our website does not require you to input personal data to use it. You may however volunteer personal data such as your name and email address to request information, updates and our services. That information is required to deal with your query appropriately.